Looking for an appointment:

FAQ

How do I book an appointment?

The quickest way to make an appointment is either to call the clinic during 8:00 AM to 7:00 PM Monday to Thursday, 8:00 AM to 6:00 PM on Fridays and 8:00 AM to 1:00 PM on Saturday or jump onto our website and follow the prompts.

You can also leave a message on our answering machine and we will get in touch with you as soon as possible.

We at Greenwood Physio value the importance of time, so please ensure you arrive promptly for your appointment, and a few minutes earlier for an initial visit to fill in necessary forms. Most appointment are up to 30 minutes in duration however Women’s Health, Lymphoedema and Rehabilitation appointments may extend to an hour.

What do I need to bring?

All you require is a doctor’s referral if your treatment is covered by DVA, Medicare Enhanced Primary Care, Workers Compensation or Motor Vehicle insurance. You can also bring any scans that you may have had.

Medicare card is required, if you are claiming under the Medicare Scheme, or your private health card to use the HICAPS machine.

Wear loose comfortable clothing so that the area treated can be seen. If attending hydrotherapy please bring T-shits and short or bathers, bottle of water and towel. If attending Rehabilitation class in the clinic or at the gym please bring your gym gear, sport shoes, bottle of water and a towel.

Do I need a referral?

No, you do not need a referral from your doctor to have treatment, unless you are under Department of Veteran Affairs, Medicare Scheme (EPC), Motor Vehicle Insurance and Workers Compensation.

Is physiotherapy treatment covered by Medicare?

Medicare can pay for up to five physiotherapy treatments under the EPC program in a calendar year. Your entitlement to this program is determined by your doctor.

Can I claim physiotherapy from my private health fund?

Yes, you can claim physio on your ancillary cover, however full payment is required on the day. HICAPS system is in place for participating health funds, and gap payments can be made by using cash, cheque, EFTPOS and most credit cards.

What happens if I cancel my appointment?

Appointments can be cancelled but we appreciate 24 hrs notice. Late cancellations or failure to attend a session without notice may incur a cancellation fee.

Do you offer home visits?

Yes, we do offer physiotherapy or remedial massage at home. This can be arranged by calling our practice and speaking to our friendly reception staff or therapists.

 

Please contact Greenwood Physio on 08 9246 0882 for further information, or drop us an email on contactus@greenwoodphysio.com.au.

 

We look forward to seeing you at our clinic.